The session will focus on the key skills used to resolve and diminish usual office conflicts and propose a systematic methodology (inspired by Mediation skills) which cannot only resolve key issues faced in office settings, but also help motivate staff, improve staff relations and increase staff retention.

About the Speaker - FIONA YOUNG

Fiona Young qualified as a lawyer in the UK in 2000, her interest in law came from a deep rooted sense of wanting to bring about change particularly in the fields of equality and diversity. With that in mind, through her legal studies she focused on topics such as civil rights, child law, law and the sexes and public international law. However, when it came to taking those principles into the work place it became apparent that social justice did not pay the student loans, whereas corporate and commercial law did. Fiona therefore entered the world of insurance litigation in the UK before coming to Gibraltar in 2003 and working with the litigation team at Hassans.

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