Conduct, Culture & Accountability – Joining the dots

To help you as GACO Member to successfully focus on the relevant Conduct Risk issues for your firm, we have engaged FSTP to deliver this full day training on the topic "Conduct, Culture & Accountability – Joining the dots" that will be delivered by Richard Galley, Director of Learning FSTP.

It is understood that conduct risk was born in part at least out of a realisation that firms must regulate themselves to a significant extent. The broadest definition of conduct risk is "all risks associated with activity by the firm which could threaten consumer protection or market integrity". Therefore, any business area where consumers interact with representatives of the firm may well involve conduct risk.

The definition also brings into scope activities that are more indirect in their impact on consumers and markets. Setting the firm's strategy is a good example of that. The regulatory bodies certainly expect firms to understand how their business strategy will affect consumers and markets, yet the activity of setting strategy is of itself remote from consumers and needs to be implemented to touch them.

Registration - 8:30 am
Opening comments  - 9:00 am
Conduct Risk Explored - 09:45 am
Break - 11:00 am
Treating Customers Fairly & Conduct Risk - 11:15 am
Conduct Failure - 12:00 am
Lunch - 13:00 pm
Conduct culture in practice - 13:40 pm
Conduct & the culture of the individual accountability - 14:30 pm
Break - 15:15 pm
Conduct Rules! - 15:30 pm
Joining the dots - 16:15 pm
Q&A's - Panel Session - 16:30 pm
Finish - 17:00 pm

Venue: Sunborn Hotel

Attendee 1

Attendee 2

Attendee 3

Please let us know should you wish for additional attendees


Member Benefits

✔ Latest compliance laws and regulations updates
✔ Certification and training
✔ 10% Discount on course and training costs
✔ 10% Discount for events and conferences
✔ Business Networking in Gibraltar
✔ Access to member forums


Contact Information

Gibraltar Association of Compliance Officers,

PO Box 1493, Gibraltar